12 Month Money Back Guarantee - Or Your Money Back
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Magnamail Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 12 months risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us. Now that’s service!
Security
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with Magnamail online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with Magnamail on the Internet.
Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Quick Checkout
Sick of searching through your purse or wallet to find your payment details? We provide a Quick Checkout option, where you can save your payment details against your online account to make your online shopping experience quick and easy!
Your privacy and security is paramount to us. That's why our Quick Checkout is completely secure, as none of your payment details are stored by us, they are securely encripted with our payment supplier and converted into a 'token'. This token is secure, unique and can only be used by our websites to process a payment. You can add or remove your payment details at any stage in your My Account section. Once you have it setup, you can select the Quick Checkout option when you are placing your order online. Also, if you are viewing a product, you can also jump straight to the payment page by clicking the Pay now with Quick Checkout button.
Frequently Asked Questions:
What is Quick Checkout? - Quick Checkout allows you to purchase online without having to re-enter your payment details.
How do I setup Quick Checkout? - You can either setup your Quick Checkout in your My Account section, or simply select Pay With Quick Checkout when purchasing.
Is Quick Checkout safe? - It certainly is! We already provide state of the art encription methods to keep your payment details secure while purchasing online. Your details are never stored on our website, instead we use what is called a 'token' to provide your details from the payment provider.
What happens if I change my Credit Card details? - If your card details change or you wish to update them, you can modify your Quick Checkout details in your My Account section.
How do I cancel my Quick Checkout account? - You can remove your payment details simply by editing your Quick Checkout information in your My Account section when you are logged in.
Still don't want to use your credit card on the Internet?
No problem.
Simply call 0800 170 270 to place your order during the following hours:
Monday - Friday: 8:30AM - 8:30PM (NZST)
Mail your Order (no stamp required) to:
Magnamail Pty Ltd
Private Bag 211019
Returns Centre,
Auckland 2154
Fax your order to (09) 578 0066, 24 hours a day.
Download Direct Debit Authority Form here.
Returns
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance).
A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
Personalised items cannot be returned unless faulty. All products are supplied for domestic use only and not for any commercial use.
Our Price Challenge
If you purchase any product from Magnamail and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.
Warranty
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
Delivery
Postage and handling is calculated based on the total value of the items ordered. Depending on your order value, the cost will range from as little as $10.90 to no more than $13.90. Please refer to the postage and handling scale below:
Postage Cost based on Total Order Value
• $10.90 for Orders up to $45.00
• $12.90 for Orders between $45.01 - $70.00
• $13.90 for Orders over $70.01
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney. Please allow up to 21 days for delivery of your product(s).
All products are supplied for domestic use only and not for and commercial use.
Personalisation
Personalisation is free on selected items. Each product has a maximum amount of characters; please check each product. Personalisation will be applied to the quantity selected. To order multiple items with different personalisations, please add them to your cart one at a time.
Any personalised items added to your cart can be reviewed by selecting the review personalisation button in your cart.
Please allow six weeks for despatch from order date of products that can be personalised (whether they are personalised or not) due to the complex systems involved.
