FREQUENTLY ASKED QUESTIONS
What are your postage rates?
Postage and handling is calculated based on the total value of the items ordered. Depending on your order value, the cost will range from as little as $10.90 to no more than $13.90. Please refer to the postage and handling scale below:
Postage Cost based on Total Order Value
• $10.90 for Orders up to $45.00
• $11.90 for Orders between $45.01 - $70.00
• $13.90 for Orders over $70.01
How long does it take to get my order?
Every effort is made to despatch your order as quickly as possible but please allow up to 21 days for delivery. Your order will be packed with the utmost care to ensure that it reaches you in perfect condition.
Am I covered by your 12-Month Satisfaction Guarantee?
Yes, of course!*
Your satisfaction is very important to us. If you’re not satisfied, neither are we. So, if anything you purchase does not meet your expectations, please send it back to us within 12 Months... we'll happily exchange it or send you a refund of the product price (not including postage and handling).
In the unlikely event you receive a faulty product, we want to hear from you. Please call our customer service team on 0800 170 270 or email usat to discuss further. You, our valued customer must always be completely satisfied.
Because of continuous product development, products supplied may differ slightly from those illustrated. Colours illustrated are subject to normal limitations of the printing process. External measurements and capacities quoted are approximate.
*Please note that we do not offer refund or returns for miss-spelt personalised items where the customer has incorrectly entered the details. Please ensure to double check all details of a personalised item before finalising your order.
What do I need to do if I decide to return or exchange my purchase?
Our 12 Month Money Back Guarantee is absolutely without compromise. If for any reason you wish to return any item, for whatever reason, all you need to do is post it back to us. We'll promptly process your exchange or refund, the choice is yours.
New Zealand return address is:
Magnamail Pty Ltd
Private Bag 211019
Returns Centre,
Auckland 2154
If you believe you have received a faulty or broken item, please contact our customer service team to arrange a replacement of refund.
What if I have a question about my order?
Our friendly and dedicated Customer Service Staff are here to make your shopping experience with Magnamail an enjoyable one. So if you have any queries regarding your order, or need additional product information, give us a call and we'll be delighted to help, or you can simply e-mail your query through to us.
You can contact us on
0800 170 270 from any areas and from mobile phones
Our lines are open from 7.30am to 4.30pm Monday to Friday (EST)
Or feel free to email us
What forms of payment do you accept?
We accept the following major cards: Visa Card and Mastercard.
You can now also pay through Paypal which has the fantastic feature of being able to pay directly from your bank account. No debit or credit card required! And whilst we unfortunately do not accept American Express or Diners directly, if you opt to checkout via Paypal, these cards are accepted
For orders sent in by mail:
If you are on our mailing list and receive our catalogue you can pay by simply filling in your credit card details on the order form or writing us a cheque or money order.
Please do not send cash. Payment by cheque, money order or credit card is the safest form of payment. Note: Magnamail cannot accept any liability or responsibility for cash sent through the post.
I recently placed an order and have changed my mind about the items I have selected. How do I cancel my order?
Unfortunately, we are unable to cancel online orders as they are sent straight to our warehouse system for efficient processing and delivery. When your order arrives, please follow the instructions on your return slip and send the item that you no longer require back to us, and we will arrange a refund. Please contact our friendly Customer Service Team if you need help with returning your item.
Do you have a shop or a showroom?
In order to offer you the best prices possible, Magnamail is an online business only. As such, we do not have a brick and mortar store you can visit. But if you ever need assistance with your purchase, please don’t hesitate to contact us and a customer service representative will be happy to help you.
How can I place an order if I live overseas? Do you ship outside Australia?
Unfortunately we are unable to deliver internationally. Shipping to an overseas destination will also mean that it will compromise our service delivery target of 21 days.
You may also be aware that all Magnamail products are backed by our iron clad, no questions asked 12 Month Money Back Guarantee. If you are living overseas, honouring this type of guarantee would be more difficult and would incur considerable additional costs that would be difficult to justify compared to the actual price of the items.
You may also be aware that all Magnamail products are backed by our iron clad, no questions asked 12 Month Money Back Guarantee. If you are living overseas, honouring this type of guarantee would be more difficult and would incur considerable additional costs that would be difficult to justify compared to the actual price of the items.
How can I place an order?
There are 5 easy ways to shop with Magnamail, you can…
1. Order online
2. Phone us
0800 170 270
3. Fax us
If you are paying by credit card, you can fax us your order on (09) 828 1599
For faster processing please quote your Customer Number on your order form. You will find your Customer Number on the reverse side of your order form.
4. Mail us
Post your order with your cheque, money order, or credit card details to:
Magnamail Pty Ltd
Private Bag 211019
Returns Centre,
Auckland 2154
How do the coupons and media codes work? Can I use more than one at once?
Throughout the course of the year we offer many different coupons, offers and promotions, however, due to limitations on the website as well as costing limitations, it is essential that we place limitations on the use of these coupons.
Please be advised of the following:
• Coupons are intended for single use only
• Each coupon is not redeemable with any other coupon in that the coupons cannot be combined with other coupons that give a discount on the whole cart
• Coupon are not redeemable for cash
• In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item’s value to the total value of all items, excluding shipping, taxes and other charges.
• Certain items may not be eligible for discount. This includes new items which, by law, cannot be sold at a discount in certain countries.
• If your coupon has a minimum purchase requirement, taxes, shipping and handling, and other charges do not apply towards the minimum purchase amount.
• A coupon cannot be used to pay for taxes, shipping and handling, or other charges.
• Each coupon is valid for a limited time only and expires on the date specified in the offer.
• A coupon cannot be applied to orders after they have been placed and paid for.
• We do not accept third party coupons
• Coupons are valid for a limited time only. Magnamail reserves the right to modify or cancel coupons at any time.
• The coupon applies only to qualifying items displaying the coupon offer.
• The coupon offer will not be valid until it is applied to the qualifying item.
• Offer good while supplies last.
• Coupons are void if restricted or prohibited by law.
• Magnamail reserves the right to not accept any coupon where the validity or the coupon cannot be established.
What are the benefits of magnets and when should they be used?
The use of magnets dates as far back as the ancient Egyptains, Greeks and Chinese. For generations, people have believed in the benefits of magnets and their effectiveness in helping relieve muscle pain and stiffness. However, since there is no scientific proof to support these claims, it is up to you to determine if our magnetic products work for you. Try them yourself risk free! Consult your doctor before use, and if you are not 100% satisfied, simply return the item to us for your money back at any time up to 12 months from the date of receipt.
Do not use magnets as a replacement for conventional medical treatment or as a reason to postpone seeing your health care provider about any health problem.
Magnets may not be safe for some people, such as those who use pacemakers or insulin pumps, as they may interfere with these devices. Tell all your health care providers about any alternative health approaches you use. It is not safe to replace conventional medical treatment with magnetic therapy.
How do I receive a Free Magnamail catalogue?
To join our mailing list and enjoy hassle-free shopping with Magnamail, simply click here.
Just fill out your required details on the email and your request will be processed promptly. You can expect to receive the next catalogue issue in the mail.
